General Provisions (applicable to all services and treatment packages)
- All clinical procedures, monitoring scans, blood tests, and laboratory work already performed are charged individually and are non-refundable.
- Medication, pre-treatment diagnostic tests, cryostorage fees, genetic testing, and all donor-related costs are non-refundable under any circumstances.
- Multi-cycle packages must be completed within 6 or 9 months of payment (as stated in the package). Unused cycles are forfeited with no refund.
Clinic-recommended cancellation or cycle failure
Where a cycle is cancelled or discontinued on the advice of the Avenues clinical team (for example, poor response, no eggs collected, fertilisation failure, no surviving embryos, or thaw failure), patients automatically qualify for a pre-determined partial refund. The amount varies by treatment package and stage reached and ranges from £100 to £2,300.
Please see our pricing page for specific package details.
Patient-requested cancellation or withdrawal
Where a patient chooses to discontinue or cancel a cycle against the advice of the Avenues clinical team, a £400 administration fee will be deducted from any applicable refund.
- In accordance with the clinic’s published price list, a £400 administration fee applies to every refund that is requested by the patient rather than recommended by a member of the Avenues clinical team. This applies equally to all booked services, including initial medical consultations, Fertility Assessment Packages (Reproductive MOT), diagnostic investigations, and treatment cycles.
Full details of the refund amounts and conditions specific to each treatment package will be provided in writing prior to signing the treatment consent form and making payment.
Appointment Rescheduling:
We understand that personal circumstances can change. Patients may reschedule any appointment free of charge with at least 48 hours’ notice to support your unique journey.
For cancellations with less than 48hrs notice but more than 24hrs notice, a £400 administration fee applies. With notice of less than 24hrs or for no-shows, this will incur the full fee (as slots cannot then be re-allocated). Repeated short-notice reschedules (e.g., 2+ in 1 year) may incur full fees at Avenues’ discretion to ensure fairness for all members.
We will always accommodate a new time and waive fees for emergencies (i.e., unforeseen circumstances or serious illness). In these circumstances, please contact your Avenues Liaison to discuss the circumstances with them directly, and we will do our best to support you.
This policy forms part of the clinic’s Terms and Conditions.